Shipping Policy
1. Order Processing Time
All orders will be processed and verified within 1–3 business days after successful payment confirmation. We strictly exclude weekends and official public holidays from the processing period, as our warehouse and logistics team do not operate on non-working days. During peak seasons, promotional events or inventory restocking periods, order processing may be slightly delayed, and we will not send separate notification for minor latency. Every order will undergo strict product inspection, packaging quality check and logistics arrangement before shipment to ensure customers receive intact and qualified products.
2. Shipping Coverage & Service Providers
We provide worldwide shipping services covering most countries and regions across the globe. We cooperate with multiple professional international logistics providers, including standard postal shipping and expedited express shipping, to meet different customer needs. For remote areas, additional remote shipping fees may apply, and customers will be informed of relevant charges before order confirmation. We reserve the right to adjust shipping channels according to product attributes, destination customs regulations and logistics operational conditions to guarantee stable and reliable delivery.
3. Estimated Delivery Time
The overall delivery time consists of order processing time and international transportation time. Standard shipping usually takes 7–15 business days for delivery, while expedited shipping can shorten the period to 3–7 business days. Please note that the estimated delivery time is for reference only. Actual delivery time may be affected by customs clearance efficiency, local logistics distribution speed, weather conditions, international logistics delays and other uncontrollable factors. We do not take responsibility for delivery delays caused by force majeure or third-party logistics issues.
4. Customs & Import Duties
All international shipments may be subject to local customs inspection, import taxes, duties and handling fees stipulated by the destination country. These additional charges are borne by the customer, as we have no control over local customs policies and fee standards. We will declare the product value truthfully in accordance with international trade regulations and local customs requirements. Customers are advised to learn about local import policies and tax rules before placing orders. Any customs clearance problems caused by incorrect customer information filling shall be resolved by the customer themselves.
5. Shipment Tracking & Undeliverable Packages
Once your order is shipped, we will send a tracking number and logistics inquiry link to your reserved email. You can check the real-time transportation status of your package at any time. Please fill in accurate and complete delivery address, recipient name and contact information to avoid delivery failure. If the package is returned or lost due to incorrect address, invalid contact information or customer refusal to receive, we will not provide free reshipment or full refund services. We will negotiate a reasonable solution with customers based on the specific situation of the undeliverable package.